For restaurants, bistros and cafes
Friday, 20:00, full house. The phone still gets answered.
It takes bookings, answers menu, allergen and parking questions, passes big groups and events to your manager, and has tomorrow's list ready in the morning.
Illustration
Sound familiar?
Typical moments, written as examples.
"At 8pm on a Friday nobody has a free hand. The phone rings out and that table goes elsewhere."
"Half the calls are "do you have a table tonight" and "is there parking"."
"People plan Saturday dinner on Thursday night, after we close."
"A birthday for 30 called on Sunday. We only heard the voicemail on Tuesday."
19:30 to 10:00
A night with your receptionist
Your team stays at the tables. Every call still gets a friendly answer.
- 19:30
Rush hour starts
Your team serves. Your receptionist answers.
- 20:04
Table for 4, Saturday
Booked, confirmation text sent.
- 20:26
"Birthday for 25 people"
Details taken, sent to the manager.
- 23:40
Sunday table cancelled
Table freed for walk-ins and new bookings.
- 01:10
"Do you have vegan dishes?"
Answered from your menu.
- 10:00
Your brief is ready
22 calls, 9 bookings, 1 event to confirm.
10:00. Chairs down. Tonight is already booked.
Who called, what each person needs and what to do first, sorted by urgency. No voicemails to dig through.
Your morning brief
- UrgentAna R., 20:26
Birthday for 25, next Saturday
Next: Call back with a menu offer
- TodayTonight
9 new bookings, 31 guests
Next: Check the floor plan
- TodayMihai S., 22:03
Nut allergy at Friday table
Next: Tell the kitchen
- Can wait11 callers
Hours, menu, parking
Next: Answered, nothing to do
Example brief. Yours is built from your real calls.
What a call sounds like
Three example calls in your world.
A booking during the rush
- GuestDo you have a table for four on Saturday around 7:30?
- ReceptionistYes, 19:30 for four is free. Inside or on the terrace?
- GuestTerrace.
- ReceptionistBooked. You will get a confirmation text now.
Solved by the receptionist
A party of 25
- GuestI want to book a birthday for about 25 people.
- ReceptionistLovely. Which date, and do you want a set menu? I will pass it to our manager, who will call you tomorrow morning.
Handed to the manager
"Is it gluten free?"
- GuestDo you have gluten free pasta?
- ReceptionistYes, every pasta on the menu can be made gluten free. Tell the waiter when you order.
Answered in 20 seconds
Solves calls from the first minute. Hands over the rest.
Nothing to replace on day one. It takes the simple calls off your team and routes everything else into the flow you already have, with a summary so nobody repeats themselves.
Solved by your receptionist
- Table bookings and changes
- Menu, allergens and prices
- Opening hours, address, parking
- Delivery and takeaway questions
- Waiting list when you are full
Handed to your team
- Events and big groups
- Complaints
- Special requests for the kitchen
- Anything you mark as "always to a human"
The phone menu says "press 1". Your receptionist says "Hi, how can I help?"
| Phone menu | Call center | OptiComm receptionist | |
|---|---|---|---|
| Answers at 2am and on Sunday | Menu only | Extra cost | Yes |
| Wait time | Menus and hold | Queue at peaks | None, every call at once |
| Understands what people say | Press 1, 2, 3 | Yes | Yes, in their language |
| Knows your business | No | Script, after training | From your website, day one |
| Solves simple calls itself | No | Yes | Yes |
| Hands over with a summary | No | Sometimes | Always |
| Morning to-do list by urgency | No | No | Yes |
| Setup time | Weeks | Weeks | About a minute to test |
Live in four steps
Add your website
That is all we need to start.
We build it
Services, hours and answers, learned in about a minute.
Call it yourself
Test it on your private link and adjust what it says.
Put it in front of your line
It solves what it can and hands over the rest.
Simple monthly plans. Try it free first, no card needed.
Questions
Do I have to replace my phone system?
No. It sits in front of your current line. It handles what it can and passes everything else to your team.
Can it work with my booking system?
It can take bookings into a simple list from day one. Connecting your booking tool is part of the setup after you test it.
Which languages does it speak?
Romanian and English naturally, plus German, French, Spanish, Italian and Portuguese.
How do I try it?
Add your website above. We build the receptionist and give you a private link where you can call it, adjust it and switch it on.
Hear yours tonight.
Add your website and call your own receptionist in about a minute.
Or book a 15 min call with us