For medical and dental clinics
Patients call at 7am. Your front desk opens at 9.
It books and moves appointments, answers "is the doctor in today", sends anything medical to your staff, and leaves a callback list ready when you open.
Illustration
Sound familiar?
Typical moments, written as examples.
"Between 8 and 10 the phone never stops. Patients standing at the desk wait while we answer calls."
"A cancellation at 7am means an empty chair at 9, unless someone fills it fast."
"Half the calls are "what time do you open" and "where do I park"."
"New patients call once. If nobody answers, they book with the clinic down the road."
18:00 to 08:30
A night with your receptionist
Every patient gets an answer, and anything medical goes to a human.
- 18:00
Last patient leaves
Your receptionist takes the phone.
- 19:10
New patient, first visit
Booked with the right doctor, reminder sent.
- 21:45
Cancellation for Thursday
Slot freed and offered to the waiting list.
- 06:58
"I have chest pain"
Told to call 112 right away, flagged to staff.
- 07:12
"Are my results in?"
No medical details given, callback for a nurse.
- 08:30
Your brief is ready
14 calls, 1 urgent, 3 callbacks for staff.
08:30. Before the first patient, your list is ready.
Who called, what each person needs and what to do first, sorted by urgency. No voicemails to dig through.
Your morning brief
- UrgentIon D., 06:58
Chest pain, told to call 112
Next: Check in with him this morning
- TodayElena M., 07:12
Wants blood test results
Next: Nurse to call back
- TodayWaiting list
Thursday 10:00 freed
Next: Already offered, 1 reply
- Can wait9 callers
Hours, parking, prices
Next: Answered, nothing to do
Example brief. Yours is built from your real calls.
What a call sounds like
Three example calls in your world.
Moving an appointment at 21:45
- PatientI can not make it Thursday, can I come Friday?
- ReceptionistOf course. Dr. Pop has Friday at 9:30 or 14:00. Which suits you?
- Patient9:30, please.
- ReceptionistDone, Friday 9:30. You will get a text reminder the day before.
Solved by the receptionist
Results question at 07:12
- PatientAre my blood results in? Is my sugar okay?
- ReceptionistI can not give medical results by phone, but I will ask a nurse to call you this morning. Is this number best?
- PatientYes, thank you.
Handed to a nurse
Something urgent at 06:58
- CallerI have strong chest pain since an hour.
- ReceptionistPlease call 112 right now. That is the fastest help. I am also letting the clinic team know.
Sent to emergency, staff flagged
Solves calls from the first minute. Hands over the rest.
Nothing to replace on day one. It takes the simple calls off your team and routes everything else into the flow you already have, with a summary so nobody repeats themselves.
Solved by your receptionist
- New bookings with the right doctor
- Moving and cancelling appointments
- Opening hours, address, parking
- Prices and services from your website
- Refilling freed slots from the waiting list
Handed to your team
- Test results and anything medical
- Prescriptions and referrals
- Complaints
- Urgent symptoms: emergency number first, then staff
The phone menu says "press 1". Your receptionist says "Hi, how can I help?"
| Phone menu | Call center | OptiComm receptionist | |
|---|---|---|---|
| Answers at 2am and on Sunday | Menu only | Extra cost | Yes |
| Wait time | Menus and hold | Queue at peaks | None, every call at once |
| Understands what people say | Press 1, 2, 3 | Yes | Yes, in their language |
| Knows your business | No | Script, after training | From your website, day one |
| Solves simple calls itself | No | Yes | Yes |
| Hands over with a summary | No | Sometimes | Always |
| Morning to-do list by urgency | No | No | Yes |
| Setup time | Weeks | Weeks | About a minute to test |
Live in four steps
Add your website
That is all we need to start.
We build it
Services, hours and answers, learned in about a minute.
Call it yourself
Test it on your private link and adjust what it says.
Put it in front of your line
It solves what it can and hands over the rest.
Simple monthly plans. Try it free first, no card needed.
Questions
Do I have to replace my phone system?
No. It sits in front of your current line. It handles what it can and passes everything else to your team.
Will it give medical advice?
No. It books, moves and informs. Anything medical goes to your staff, and urgent symptoms get the emergency number first.
Which languages does it speak?
Romanian and English naturally, plus German, French, Spanish, Italian and Portuguese.
How do I try it?
Add your website above. We build the receptionist and give you a private link where you can call it, adjust it and switch it on.
Hear yours tonight.
Add your website and call your own receptionist in about a minute.
Or book a 15 min call with us